Our Shipping & Return Policy

Because We Care

At Refuge Candle Co., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Refuge Candle Co. within 3 days of delivery.

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at info@shoprefugecandle.com for further details.

PROCESSING TIME: All orders are processed within 5-7 business days. You will receive email notification when your order has been processed and on it's way.

SHIPPING INFO: Orders are shipped via USPS Priority Mail